HOPTHEQUE | Privacy Policy

Privacy Policy

Your privacy is very important to us. We understand you want to remain in control of your personal information and that we must earn and retain your trust. HoptheQue has created this privacy statement to show our commitment to the privacy of any personal details that you provide us when using our web site. We can assure you that we keep your information confidential and do not sell or rent our customers' personal information to third parties.

Please review this Privacy Policy, which sets out our policies regarding the collection, utilization and protection of the personal information of those using HoptheQue. Personal information includes information that is attributable to a specific individual, such as name, address, telephone number, email address and credit card number. When using our web site, you are consenting to the practices set forth in this Privacy Policy.

In order to purchase tickets and related services through our site, essential personal information such as your name, your telephone number, your email address, and any additional information required for authenticating a purchase is required. If you are purchasing multiple tickets or buying tickets on behalf of others, please ensure that each of these other customers agrees, in advance, to the disclosure of their personal information to us.

HoptheQue collects personal information about you (for example your name, address, telephone number, email address and credit card details) when you specifically provide us with such information on a voluntary basis, for example when purchasing or enquiring about event tickets online.

What we do with your information

We use the information you provide us with to sell you the tickets you requested. We may occasionally use some of the same information (such as the type of tickets you requested) to tailor the content of this site to the interests of our users. By making a purchase from this site you are consenting to your financial and/or personal information being passed to any third party organisations necessary to process your transactions with See, such as credit card companies, banks and the companies that handle shipping on our behalf. Except for these specific cases, we will never share financial information with third parties without your specific consent.

As an authorised ticket agent, HoptheQue sells tickets on behalf of third parties who provide or sponsor an event, or who operate a venue where we hold events. We refer to these artists, agents, venues, promoters or sponsors from whom we obtain tickets to sell to you as our "Event Partners". We may share your information with our Event Partners.

By ordering with HoptheQue you are consenting to your personal information being shared with an event organiser or promoter or venue for the particular event for which you are buying tickets. You should contact them directly if you would prefer not to receive direct communication from them. Information will only be passed to event organisers for certain events where this is requested.

Your information may also be shared with relevant third parties offering goods and services you have purchased through our website (e.g. ticket insurance or merchandise) so that they can process and fulfil your orders (including by contacting you). If you buy or sell tickets which are resalable, we may disclose your information to the buyer or seller (as applicable) for order fulfilment purposes.

Where permitted or required by law, we may also share information requested by a government agency or other authorised body or organisation, to protect or enforce our rights or the rights of our Affiliates or third party, or in the detection and prevention of fraud (including credit card fraud and fraud we think has happened during a sweepstakes or promotion or at an event) and other crimes.

Third Party sites

HoptheQue is not responsible for the privacy policies or practices of any third party sites linked to this site. Consequently we advise you to read their privacy policies before submitting data to such sites.

For your convenience, you may prefer to create an online customer profile by providing us with details of events that may interest you, payment and billing information, delivery address, and/or other personal information. This information will be used to assist you in purchasing tickets more efficiently.

The standard security measures we use will depend on the type of information collected. However, the Internet is not 100% secure. We cannot promise that your use of our sites will be completely safe. We encourage you to use caution when using the Internet. This includes not sharing your passwords.

We may modify these Terms at any time, and such modifications shall be effective immediately upon posting of the modified terms on this Site. Your continued access or use of this Site shall be deemed your acceptance of the modified terms applicable from time to time. You should access our privacy policy regularly to ensure you understand our current policies.

You can always submit concerns regarding our Privacy Policy or our privacy practices via email. Please reference the privacy policy in your subject line. HoptheQue will attempt to respond to all reasonable concerns or inquiries within five business days of receipt.


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